Refund Policy

At Houston Hat Guy, every hat is a unique creation tailored to your specific requests and measurements. Because our products are customized and personalized to your individual specifications, we do not offer refunds or returns. Once a custom order is placed and the design process begins, all sales are final.

 

We take pride in our craftsmanship and prioritize your satisfaction. While we do not provide refunds, Houston Hat Guy is committed to excellence and will make every effort to work with you to resolve any concerns or correct any issues with your hat. Our goal is to ensure you are 100% satisfied with the final result.

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If you have a concern regarding your custom hat, please contact us directly by emailing us at info@houstonhatguy.com so we can quickly discuss potential adjustments or corrections.